Return Policy

1. Return Eligibility
We accept returns within 30 days of receipt for most items in their original condition. Products must be unused, unworn, and in original packaging with all tags attached. Some items may have specific return requirements noted on the product page.

2. Non-Returnable Items
The following items cannot be returned:

  • Personalized or custom-made products
  • Intimate apparel and swimwear
  • Clearance and final sale items
  • Perishable goods and food items
  • Plants and living organisms
  • Digital products and software

3. Return Process
To initiate a return:

  1. Log into your account and visit Order History
  2. Select the item(s) you wish to return
  3. Complete the return request form
  4. Print the prepaid return shipping label
  5. Package items securely and attach the label
  6. Drop off at designated shipping carrier locations

4. Return Shipping Costs

  • Free returns for defective or incorrect items
  • Customer pays return shipping for change of mind
  • Return labels are provided for US addresses
  • International returns subject to additional fees

5. Refund Processing

  • Refunds issued within 5-7 business days after return receipt
  • Original payment method will be credited
  • Shipping costs are non-refundable
  • Allow additional time for bank processing

6. Exchanges
We offer exchanges for:

  • Size and color variations (subject to availability)
  • Defective or damaged items
  • Incorrect items received
  • Exchange requests must be made within 30 days

7. Damaged or Defective Items
If you receive damaged or defective merchandise:

  • Contact us within 48 hours of delivery
  • Provide photos of the damage/defect
  • We will arrange free return shipping
  • Immediate replacement or full refund offered

8. International Returns
Additional considerations apply:

  • Customs duties and taxes are non-refundable
  • Return shipping costs are customer’s responsibility
  • Processing may take additional 5-10 business days
  • Please include all customs documentation

9. Store Credit Option
You may choose to receive:

  • Store credit for the item value plus shipping
  • Instant credit issued to your account
  • No expiration date on store credit
  • Can be combined with other promotions

10. Return Exceptions
Special circumstances:

  • Furniture returns may require disassembly fee
  • Large items may require special pickup
  • Holiday season returns extended until January 31
  • Final approval subject to inspection

11. Warranty Claims
Manufacturer warranties:

  • Processed through manufacturer directly
  • Requires proof of purchase
  • Separate from our return policy
  • Typically cover specific defects

12. Lost Returns
To protect yourself:

  • Use provided tracking number
  • Retain shipping receipt until refund processes
  • Insure high-value returns
  • Contact us if not delivered within 14 days

13. Quality Inspection
All returns undergo:

  • Detailed quality check upon receipt
  • Assessment of original condition verification
  • Comparison against original order details
  • Evaluation for restocking eligibility

14. Restocking Fees
Certain items may incur:

  • 15% restocking fee for opened electronics
  • 20% fee for special order items
  • No fee for unopened/unused items
  • Fees waived for our errors

15. Return Status Tracking
Monitor your return through:

  • Your online account dashboard
  • Automated email notifications
  • Shipping carrier tracking
  • Customer service updates

16. Policy Updates
We reserve the right to:

  • Modify this policy at any time
  • Make exceptions case by case
  • Refuse returns that don’t meet criteria
  • Update terms without prior notice

17. Contact Information
For return assistance:

  • Use our online contact form
  • Include your order number
  • Describe the issue in detail
  • Allow 24-48 hours for response

18. Holiday Returns
Extended period for purchases made:

  • Between November 1 and December 24
  • Return until January 31 of following year
  • Standard return conditions apply
  • Gift receipts available upon request

19. Final Sale Items
Clearly marked and include:

  • Clearance section products
  • Special promotion items
  • As-is merchandise
  • Limited quantity offerings

20. Return Packaging Requirements
To ensure acceptance:

  • Use original packaging when possible
  • Include all original accessories
  • Add sufficient padding protection
  • Remove old shipping labels

This policy was last updated on [Insert Date]. We recommend reviewing this policy before making purchases. Your satisfaction is important to us, and we strive to make the return process as smooth as possible.